Since 2006, INNOVATIVE has focused on giving customers more than just a projector. We’re here to offer long-term confidence, real support, and a relationship that lasts. Many customers still use their INNOVATIVE projectors even after 8 years — and we’re proud to be part of their journey.
Choose the assurance plan that fits your needs.
Local Care. Real Convenience. Real People.
Good assurance isn’t just about coverage — it’s about how quickly and easily you can receive help when you need it.
With INNOVATIVE, you enjoy advantages designed for everyday convenience:
- Walk-in service center open 7 days
- Immediate assistance from trained customer service
- On-the-spot help for setup, usage, calibration and configuration
- Proper diagnostics for intermittent or hardware issues
- Clear, honest recommendations — no unnecessary costs
- Nearly 20 years of trusted customer support
No shipping. No waiting weeks. No uncertainty.
Just real, local support you can count on.
How Our Support Works
1 — Frontline Check
Visit us anytime. Most setup or usage questions are solved immediately by our customer service team.
2 — Technician Diagnostics
If deeper testing is needed, your projector will be checked in for technical evaluation. Repairs typically take 1–3 working days, depending on the issue.
3 — Quick Resolution
When no repair is required, most customers have their issue solved within the same day.
After Your Assurance Ends
Your coverage may end, but our support does not.
Even if your projector is 8 years old or more, we continue to assist with:
- Free diagnostic checks
- Practical, honest recommendations
- Repair options only when beneficial
If no repair is needed, there is no charge — just simple, friendly help.
Free Lifetime Service for INNOVATIVE Owners
Warranty ends. Service doesn't. As the original owner of an INNOVATIVE projector, registered with us or holding your receipt, you get free repair labour, calibration at our Singapore lab, diagnostics and how-to help for life. Parts are quoted before any work starts.
See what's covered
Trade-In Appreciation Program
For older models that are no longer recommended for repair, we offer a Trade-In Appreciation Discount.
It’s our way of thanking you for being part of the INNOVATIVE family and helping you upgrade smoothly to a newer model with improved performance.
Products Don’t Last Forever — But Good Support Does
No product lasts forever. But at INNOVATIVE, we aim to be your forever good friend — the place you can always return to for guidance, service, and assurance.
Nearly 20 years later, that commitment hasn’t changed.
