Warranty

INNOVATIVE warranty

No registration needed. Your invoice is your warranty.

Every INNOVATIVE purchase comes with an official invoice. Your warranty is recorded in our system the moment it is issued, so there is no form to fill in and nothing to send us.

No formNothing to register online
AutomaticRecorded with your invoice
Digital or printEither invoice works
Lost invoice?We can find it for you

How it works

Three steps, and two are already done.

01 · At purchaseWe issue your official invoiceIt records your name, email and phone number, and the product you bought.
02 · AutomaticallyYour warranty is registeredThe invoice goes into our accounts system, which is our warranty record. You don't need to do anything.
03 · If you need usShow your invoiceDigital or printed, either is fine. That is all we need to start your claim.
Lost your invoice?

No problem. Give us the name, email or phone number used at purchase and we will retrieve it from our system.

Making a claim

Get in touch with your invoice ready.

Tell us your product and what is happening. A photo or short video of the issue helps us help you faster.

WhatsApp+65 9111 1255 Emailiwant@innovativeprojector.com
Visit our service centreSim Lim Square #05-55, open daily 11am to 8pm

Good to know

Warranty terms in plain words.

  • Warranty period: it depends on the product and is shown on the product page and on your invoice.
  • Proof of purchase: your official INNOVATIVE invoice, digital or printed.
  • Not transferable: the warranty covers the original buyer named on the invoice. It does not pass to a new owner if the projector is sold or given away.

Questions

Warranty FAQ.

Do I need to register my warranty online?

No. Your warranty is registered automatically when we issue your official invoice. There is no form to fill in.

What do I need to make a claim?

Just your invoice, digital or printed. Contact us by WhatsApp, email or at our Sim Lim Square service centre.

I lost my invoice. Is my warranty still valid?

Yes. Your purchase is in our system. Give us the name, email or phone number used at purchase and we will retrieve your invoice.

How long is my warranty?

It depends on the product. The warranty period is shown on the product page and on your invoice.

Can I transfer my warranty to someone else?

No. The warranty is not transferable and covers only the original buyer named on the invoice.

I received a projector as a gift. Who can claim?

The warranty stays with the buyer named on the invoice. The buyer can contact us to make the claim.