General
Our goal is for you to be 100% satisfied with your purchase from innovativeprojector.com. If for any reason you are not satisfied, we would be happy to assist you.
Please note: we do not accept returns for INNOVATIVE products not purchased from innovativeprojector.com.
10-day upgrade policy
If you are not satisfied with your purchase and the product is still in brand-new condition, without drops, water damage or scratches, you can upgrade to a better INNOVATIVE model within 10 days by topping up the difference. There is no refund.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition and confirm the contents before signing for the package.
For any issues, please contact us (iwant@innovativeprojector.com) with your order number, your order information and, if applicable, the item you received.
Possible solutions after the problem is confirmed by INNOVATIVE:
- If an item is missing, we will resend the missing item or accessory, provided it is reported on the day you receive the order with an unpacking video as proof.
- If we have shipped the wrong item, we will either refund you in full or send an alternative item (if applicable and available). INNOVATIVE will decide whether you need to return the wrong product, and will reimburse the return shipping fee when we receive it.
- If the return is caused by the customer, the customer is responsible for the shipping fee, based on the courier you choose.
- If the goods received are damaged or incorrect because of us, you do not pay the shipping fee.
- No restocking fee is charged for the return of a product.
INNOVATIVE product upgrade process
Step 1: Contact our support team (iwant@innovativeprojector.com or WhatsApp +65 9111 1255) for a return authorisation before sending any product back to INNOVATIVE.
Step 2: If your approved return passes our inspection, send the item to:
- Recipient: INNOVATIVE
- Address: 1 Rochor Canal Road, Sim Lim Square #05-55, Singapore 188504
- Phone: +65 9111 1255
Step 3: Send us a notification with the tracking number after you ship the item. Once we receive the item and check that it is in good condition, we will confirm the upgrade and its details.
Still have questions?
If you have questions about returns and upgrades, contact us, email iwant@innovativeprojector.com or WhatsApp us at +65 9111 1255.